CUSTOM DESKTOP PCS AND LAPTOPS ORDER STAGES - DELIVERY TIMES GAMEFORCE

ORDER STAGES FOR CUSTOM PC ORDERS We will send you an email showing the stage of your Custom PC System each time it moves to the next stage. If you are not receiving our emails please check your spam settings.
	STAGE ONE - PROCESSING Your order has been received however no action has yet been taken to verify the order details. Security & Stock Verification Checks will take place during this stage. Your Order has been verified and the security of the payment card has been checked. The Average time for this stage is between 1 & 2 Days excluding Weekends & Holidays. During busy periods the timeframe of this stage can increase considerably ORDERS AT THIS STAGE CAN BE CANCELLED FROM WITHIN YOUR ACCOUNT
	STAGE TWO - PRE BUILD STAGE Components has been allocated and a build time slot has been booked. The build technician will verify compatibility for all components prior to build commencing The time an orders stays at this stage is related to the availability of components to complete the build. The Average time for this stage is 2-3 Days excluding Weekends & Holidays During busy periods the timeframe of this stage can increase considerably
	STAGE THREE - BUILD STAGE Your Custom PC is now under construction and is on the technicians workbench. At this stage the pc is assembled , tested and the software is installed. The Average time for this stage is 3-5 Days and Excludes Weekends & Holidays
	STAGE FOUR - FINAL BUILD STAGE Your Custom PC is now tested using "Passmark" Burn in Software for a period of 24 to 72 Hours. If your pc fails this test it is returned to the "Build Stage". We do this to verify the intregrity and quality of each pc system we build The Average time for this stage is 1 to 3 Days and Includes Weekends & Holidays. If a Build Fails During this Stage it will be sent back to the build stage . If this happens you will receive an email showing "Build Stage" . This delay can add 24 to 72 hours to the dispatch time.
	STAGE FIVE - COMPLETE (DISPATCH) Your custom pc has completed its burn in and has beed passed by our Quality Control Manager. The pc is now dispatched with www.FASTWAY.ie on their next day service. We will send an email to confirm dispatch . On the morning of the delivery day FASTWAY.ie will send an SMS text to the mobile number on the order to confirm a delivery windows during the day of delivery. The Average time for this stage is 1 to 2 Days
	THESE ARE AVERAGE TIMES ONLY
This information is based on our average times across our entire range . The Complexity of some builds can increase the time from Order to Dispatch. We endeavour to have all custom pcs built and dispatched within 10 working days from date of order. Not all orders will have emails sent from the different stages . This is because the email system to send these emails is manual and on occasions the stage may be completed on a non working day . Our technical staff may be working on bank holidays and weekends but our administration staff may not be working . This is the main reason why an email from the stages would not be sent . If you need information or assistance please email or open a support ticket at our Help Desk
ORDER STAGES FOR COMPONENT ORDERS We will send you an email showing the stage of your componet or acccessory order each time it moves to the next stage. If you are not receiving our emails please check your spam settings. The delivey time frame for component orders is 4-10 business days.
	STAGE ONE - PROCESSING Your order has been received however no action has yet been taken to verify the order details. Security & Stock Verification Checks will take place during this stage. ORDERS AT THIS STAGE CAN BE CANCELLED FROM WITHIN YOUR ACCOUNT The Average time for this stage is 1 to 2 Days.
	STAGE TWO - STOCK ALLOCATED Your Order has been verified and the security of the payment card has been checked. Stock has been allocated and held pending completion of your order. The time an orders stays at this stage is related to the availability of stock. If an item on your order is non stock or special order it will be ordered into our facility. ORDERS AT THIS STAGE CAN BE CANCELLED FROM WITHIN YOUR ACCOUNT The Average time for this stage is 1-2 Days.
	STAGE THREE - ALLOCATED Your ordered items have been allocated to your order . The ordered components SKUs will be verified to ensure no errors. Your order is packed in a secure packing room with 4 digital cameras recording to ensure no errors or short shipments. If there are any errors witt SKUs or missing parts we will remedy during this time and contact you if necessary. This is an important stage with many steps and an order may stay at this stage for an extended time so please be patient. ORDERS AT THIS STAGE CANNOT BE CANCELLED FROM WITHIN YOUR ACCOUNT The Average time for completion of this stage is 1 to 5 Days
	STAGE FOUR - DISPATCH Your order has been packed and is now ready for delivery . The order will be released to FASTWAY.ie on their next day service. We will send you an email to confirm dispatch and email tracking Information. FASTWAY.ie will send you an SMS message to the mobile number on the order the morning or delivery to confirm a delivery windows during the day of delivery. ORDERS AT THIS STAGE CANNOT BE CANCELLED FROM WITHIN YOUR ACCOUNT The Average time for completion of this stage is 1 to 2 Days
	THESE ARE AVERAGE TIMES ONLY
This information is based on our average processing times for component & accessory orders. Component & Accessory Orders are Processed Monday to Friday Only . Orders Placed during the weekend or on Public Holidays are not processed until the next working day. Orders placed after 2.30PM may not be processed until the next day. The Average time from placing the order to receipt of the order is 5 to 10 Working Days. All Orders are dispatched with AN POST , GLS , DPD OR FEDEX ( EU ONLY )

465%

(470)

81%

(82)

(0)

Great Support, No Hardware Issues

It has been 4 and a half months since I received my PC.

I am someone who is reasonably technical, and so was invested in every final detail of the build.
I spent quite a long time with their team determining the build that would be best for me. And it is quite clear from my interaction with them that they genuinely tried to give the best service they could. They answered questions, informed me of my options and kindly gave recommendations clearly based on their own experience building PCs.

And their pricing was very reasonable. Likely comparable (if not better than) buying the individual components online and assembling yourself.
Additionally, you get the assurance of their expertise for the actual build quality, and the safety of their own― at the least reasonably extensive― testing procedures (for which the software they used I found remnants of on their Windows installation).

The build arrived, directly shipped, safely and in good condition. And in the time since then, there have been amazingly minimal technical issues with the hardware.
I have installed my own operating system (Linux, the distro being NixOS), changed the bootloader, (and even boot partition), performed large downloads over the network, pushed the GPU to near maximum usage for extended periods of time in video game titles and did my own software development. All without issue.
There are still some ways in which I have not pushed the system, such as overclocking. I also notice some dust entering through the case and dust filters, which I will need to clean out occasionally. The fans can also be a bit loud, but it's nothing very problematic. Regardless I am immensely impressed with my experience.

I should also mention that we had some administrative issues with honouring large, old gift vouchers after operations were silently transferred to a new company that didn't recognise this legacy system. But the people there were good to us, and eventually we managed to recoup (almost) everything from these vouchers. And this issue is already water under the bridge; it shouldn't affect any future customers.

If you're considering whether to build & purchase a PC with CustomPC/GameForce, I can only recommend them. Especially if you're local to Ireland.

My gratitude to the team at GameForce.
Thank you, Jason and David!

Excellent service and help from Jason from game force

I contacted game force.ie looking for GPU for a custom pc and Jason from gameforce was extremely helpful and gave very solid advice what would work and wouldn't and help me very much,even better the GPU I ordered would be delayed coming on time and got better spec at same price.so very impressed with service. Will deal with again for anything pc related and recommend

I like custom pc and all of its…

I like custom pc and all of its services. So far they have not disappointed. The only small thing that I find annoying is the way they don't add the VAT until the end when you are paying.

Thank you for your review. Our website shows 23% VAT included with all prices displayed and we show the ex vat price at checkout. If you are seeing prices on product pages without VAT you must have ticked the ' WITHOUT VAT ' slider which is beside the price. Our business customers need to know the price without is why the option to show the price without vat exists. The default everyone however see is price including 23% VAT. We do not add VAT/TAX at checkout however the amount you are paying in VAT is displayed at checkout.

Order ans Shipment

Once ordered it would be nice to talk to human rather than just looking up status on-line.

Other than that the goods arrived and they were correct. Pleased with the product.

Thank you for your review

Good and responsive company to deal with

I was happy with my dealings with CustomPC.ie. Customer service responded with relevant information and dealt with tickets rapidly after the initial quite long delay.
Only criticism I would have is that the delivery of my CPU cooler took more than two weeks and was the last component to arrive.
Their reply to this comment contained information that they did not communicate to me at the time, and which would have made me write a more favourable comment. I think to make things perfect, all they need to do is increase the size of the service team, to shorten the response times.
Thank you for your reply, CUSTOMPC.ie.
And, of course, apology accepted!

Nick , thank you for your review. Unfortunately the delay with your BeQuiet cooler was related to the initial model supplied not have the AM5 or 1700 bracket and was clearly older stock. When we realised this we asked for the newer version to be supplied and this did add almost 5 business days to the order and for that we apologise. It is our policy to ensure the description matches the supplied product and as this model stated the newer brackets were included we delayed the order until the correct version arrived. This is not a low cost cooler and is a BeQuiet Pro 5 so we needed to ensure you got the exact model you ordered. We do carry this model in stock for our own builds however none of our own stock included the updated brackets and we had not offered the cooler as an option on the AM5 or Intel 1700 however clearly BeQuiet updated the cooler to be compatible with AM5 and Intel 1700. Please accept our apologies for the delay which was created.

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CUSTOM GAMING PCs , LAPTOPS & BUSINESS WORKSTATIONS

CUSTOM DESKTOP PCS AND LAPTOPS ORDER STAGES - DELIVERY TIMES GAMEFORCE.IE IRELAND

STAGE ONE - PROCESSING

STAGE TWO - PRE BUILD STAGE

STAGE THREE - BUILD STAGE

STAGE FOUR - FINAL BUILD STAGE

STAGE FIVE - COMPLETE (DISPATCH)

STAGE ONE - PROCESSING

STAGE TWO - STOCK ALLOCATED

STAGE THREE - ALLOCATED

STAGE FOUR - DISPATCH

THESE ARE AVERAGE TIMES ONLY

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CUSTOM GAMING PCs , LAPTOPS & BUSINESS WORKSTATIONS

STAGE ONE - PROCESSING

STAGE TWO - PRE BUILD STAGE

STAGE THREE - BUILD STAGE

STAGE FOUR - FINAL BUILD STAGE

STAGE FIVE - COMPLETE (DISPATCH)

STAGE ONE - PROCESSING

STAGE TWO - STOCK ALLOCATED

STAGE THREE - ALLOCATED

STAGE FOUR - DISPATCH

THESE ARE AVERAGE TIMES ONLY

MONITORS & ACCESSORIES

25 YEARS BUILDING THE BEST GAMING PCs

BUSINESS AND PROFESSIONAL CUSTOM PCs

GAMING OPTIMISED CUSTOM PCs

ADMIN , DESIGN & RESEARCH

Language

Country

Language

Country

CUSTOM INTEL & AMD RYZEN GAMING PCs MADE IN THE REPUBLIC OF IRELAND

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