We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. This is related to non custom made products and products which have not been customised for the customer before supply.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Custom Made Products such as Custom PCs  , Custom Workstation and Custom Laptops are not eligible to be returned under the 14 day return policy. 

To start a return, you can contact us at SALES@GAMEFORCE.IE. Please note that returns will need to be sent to the following address: GAMEFORCE , UNIT C9 , ENTERPRISE BUSINESS PARK , O BRIERN ROAD , CARLOW , R93 F2N7

If your return is accepted, we’ll send you an email with confir,ation, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at SALES@GAMEFORCE.IE.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at SALES@GAMEFORCE.IE.

TERMS AND CONDITIONS RELATED TO CUSTOM PRODUCTS

The Following Term can be our in our TERMS & CONDITIONS and related to returns of CUSTOM PCs , CUSTOM WORKSTATIONS , CUSTOM LAPTOPS and other CUSTOM COMPUTER PRODUCTS which have been customised. You can clich on the above TERMS & CONDITIONS link to view the full terms and conditions. Refunds are limited when it comes to custom made products as these products are customised and or made to the specifications requested by the customer be that a business or a retails customer and this limits the resale of the product. All of our Custom Computers undergo extentive testing prior to shipment to limit any potential hardware issues however should an issue take place we will always collect and resolve the issue within the terms of the warranty but we cannot replace entire custom made computers or simply offer refunds based on the fact these are not resaleable items and have been custom built , designed and modified for the customers be that a business or a retails customer. A Custom Computers contains individual components such as Motherboard , Processor, Memory , SDD , HDD , PSU , Graphics Card and if any component fails due to a manufacturing defect it will be replaced under the terms of the component manufacturers warranty. Software is not covered by warranty nor is accidental damage or changes made to the custom computers which affects its performance.

We are here to always help and assist our customers so if there is an issue whether covered by warranty or not we will examine the custom computer and provide information on the problem and our advice on how to resolve both in and out of warranty. If for example we fail warranty due to misuse of a graphics card were we suspect over clocking you always have the right to return the graphics card direct to the graphics card manufacturer but please understand that if our technicians have ascertained that there was over clocking then it is most likely the menufacturer will quickly come to the same conclusion but we will support any customer who want to return a component to the manufacturer for a second opinion. Our goal is to always be truthful and honest to our customers and to find a sensible solution to any issue which may arise. We treat all of our customers with respect and we only ask that our customers to the same of this business and its staff.

 

7.     Your right of cancellation
 

7.1  You have the right to cancel the contract at any time up to the end of 14 working days without providing a reason after delivery of the goods (see below). This right may only be exercised if goods are in their original packing and are re-saleable as new. Commercial Customers (B2B)  are not covered under Distance Selling Regulations however please contact support and they will endeavor to assist. We however reserve the right to refuse to accept returns from business customers unless there is a genuine reason such as compatibility. Items ordered in error which have been opened or used may be subject to a restocking fees and may be refused from commercial customers. Special order items cannot be returned without management agreement and will be subject to a restocking fee .

7.2  To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or the email / contact us section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

7.3  If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned after prior arrangement to the address stated in the Contact Us section of the website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

7.4  Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 14 days for any sum that has been paid by you or debited from your credit card for the goods.  In all cases, as per Distance Selling regulations we may deduct the delivery costs from the refund amount. You must return the goods to us at your own expense using an insured courier service. There will be a charge of €15, if you would like us to collect the goods via our own courier instead of sending the items yourself. The 14 day timeframe for refunds starts from when the goods are received back into our facility. Most refunds are processed within 5 days however when we are busy it can take longer as all returns must be inspection prior to a refund or credit being issued. The maximum timeframe for any refund should never be more than 14 days however our company policy is to issue refunds or credits were possible within 5 business days from date of return of goods.

7.5  Except in the case of faulty goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods. It is important that any item returned must be complete and sealed if being returned under DSR. An example of this would be that all packing , manuals , cables etc supplied with a motherboard must be returned with the motherboard.

7.6  You do not have the right under distance selling regulations to cancel the contract if the order is for a licensed product (Software) or customized ( Custom PCs or Laptops ) which has been ordered by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods. Custom PC systems that are built to customer specifications and the following cancellation charges apply ( Excluding were a hardware fault is found )

Custom Build and built-to-order stages

Paperwork Stage (PROCESSING OR PENDING)  -  NO COST - CANCEL ONLINE

Components Allocated and Build has commenced ( BUILD OR PRE BUILD STAGE )   -  higher of €65 or 10% of Invoice Value

Build has been completed ( FINAL TESTING or BUILD STAGE )  -  higher of €135 or 30% of Invoice Value

Item dispatched, received and in use by customer (DISPATCHED)  -  higher of €375 or 50% of Invoice Value
 
These charges are to cover the labor costs of assembling the components into a custom pc or laptop and are not a restocking fee. These costs are applicable to all payment types including bank payment , credit , card , debit card and PayPal. The costs will be deducted from any refund or credit applied within 14 days of the date of processing of a return or cancellation. 

7.7  Once you confirm your order as correct a cancellation fee may be apply at the expense of the customer ( applicable to customized products only under article 7.6 )

7.8  An order cancelled in transit which has already shipped may be refused upon delivery, if we are unable to notify and cancel the delivery with our carrier. No charge will apply unless the ordered item is a customized product per article 7.6

7.9  In the event of an order returned due to refusal at the delivery address, the transit costs may be at the expense of the customer unless the order has been cancelled in writing prior to the delivery.

7.10  Custom PCs and Custom Laptops are comprised of components ( cpus , motherboards , memory , hdds , sdds , etc. ) and when you order a " CUSTOM PC " or a " CUSTOM LAPTOP " warranty is based on the component only and therefore we reserve the right to charge for the labour aspect of a custom pc or laptop build should the contract be cancelled. 

7.11  Orders placed online can be cancelled from within the customers online account based on the ORDER STAGE and this applied to components and custom products. No charge is applied to orders cancelled from within the customers account. If however the option to cancel is not available this is because the order stage has reached a point were either a fee applies ( custom products ) or the item is ready for or has been dispatched.

7.12  Article 8.12 applies to returns and cancellations where a computer has been shipped and received by the customer and this term can affect terms under article 7

7.13 The customer is liable for the cost of return and if a software licence has been registered we cannot refund for the cost of the licence. This term applies to change of mind and faulty goods however excludes were transit damage is reported. If transit damage is report then the customer must complete an Insurance Claim Form which can be obtained by sending an email to sales@gameforce.ie. Once the Insurance Claim Form is completed then article 7.13 again becomes applicable subject to the findings of the Goods in Transit Insurer.

7.14  Returns must be sent to " ARES CORE TECHNOLOGIES LIMITED , UNIT 9C , ENTERPRISE BUSINESS PARK , O'BRIEN ROAD , CARLOW , R93 F2N7". Orders can be cancelled based on the status of the order from within a customers account by selecting the ORDER CANCELLATION link in the left. Customer who checkout as GUESTS cannot avail this cancellation option and must create a support ticket at helpcentre.custompc.ie . RMA requests can be made from within a customers account from the link on the left or for guest by clicking the REQUEST RMA link in the footer RMA REQUEST . When creating a RMA / RETURN Request you will need to enter the order number and the email address entered when the order was originally placed. If you do not have this information please contact support and we will assist. The RMA REQUEST Form can also be used to check the STATUS of a return.

7.15  The assembly cost of a custom pc or laptop which may constitute up to 30% of the ex value added tax of an assembled pc or laptop is a service charge for the assemble of components into a PC or Laptop and should a PC or Laptop be returned for any reason the assembly cost remains payable and will not be discounted or refunded however this does not negate article 7.6 however articles 7.15 and 7.6 will not both be applied to the same single order.